Terms & Conditions

DEFY TERMS AND CONDITIONS


1. TERMS AND CONDITIONS Set number per week memberships

DEFY Pilates Pty Ltd T/A DEFY Method’s “set number of classes per week membership” is available to all current and new clients. The “set number of classes per week membership” is non-refundable nor transferable and will activate from the date of the first class booking. The number of classes per week varies between different memberships. That number is detailed in the purchase documentation. Classes must be used in the current week and cannot be saved for future weeks. Classes that are booked and not attended or not cancelled in line with cancellation policy below will be deducted from the weekly total available.

A minimum of two people is required for a DEFY class to proceed. You will be contacted via text, phone or email should a class be cancelled. Please be aware classes are on a first come first served basis. To avoid disappointment, classes can be booked up to 4 weeks in advance.

Cancellations or rescheduling classes must be done more than 6 hours prior to the class commencing (morning or evenings). We understand sometimes unforeseeable circumstances can arise, but we have to be strict, fair and consistent with all clients across all studios therefore NO exceptions will be made. Late cancellations will incur a lost session for the current week.


Bookings are made online via the website defymethod.com.au or DEFY method mobile app.  If you need to speak to someone please email limitless@defymethod.com.au and you will receive a response within 24hours.
Payment must be made upon booking, NO exceptions. To book into a class you must either have pre-purchased sessions in your account or pay at the time of booking.


Out of consideration for the Trainer and other clients please be on time for the commencement of DEFY classes. Also, for your own safety, the warm-up is an important component of each class. Please be aware that if you are more than 5 minutes late for a class, you may not be accepted into the class.


Owners and/or Trainers reserve the right to restrict clients to a particular class type for safety reasons; and Owners and/or Trainers reserve the right to turn clients away if they do not have the correct medical clearance.


If a class you particularly want is fully booked please sign up for the waiting list. Due to our 6hr cancellation policy there is movement in the classes. Should a place become available then you will receive either an email or text from us offering you a place in the class. You are under no obligation to take a waitlisted offer, however we do ask that you respond by notifying us if you can attend or not. If you cannot make it, your place will be offered to the next client. Failure to respond to the waitlist offer will result in a lost session.


Class Session Packs and Private Sessions are valid indefinitely from the date of purchase. Class session packs autorenew when the last class is used. To cancel the autorenew you must contact DEFY by email at limitless@defymethod.com.au before the booking of the last class in the pack. Sessions are non-refundable and are not transferable between studios or individuals and CANNOT be extended unless you are injured, in which case we will require a medical certificate. Extensions due to medical reasons must be requested before the expiry date. Session packs cannot be shared with more than one person as all session packs are for individual use only.


Monthly passes are valid for 1 month (30 days) from the date of your first class booking. Monthly passes are non-refundable and are not transferable between studios or individuals and CANNOT be extended unless you are injured, in which case we will request a medical certificate. Extensions due to medical reasons must be requested by email at limitless@defymethod.com.au before the expiry date.


Set number of classes per week memberships, unlimited memberships, and / or time based introductory offers are valid for the indicated term of the contract. Set number of classes per week memberships & unlimited memberships autorenew at the end of the contract. To stop an autorenew occurring DEFY and requires a minimum of 2 weeks’ notice before the end of the contract for cancellation. DEFY can be contacted by email at limitless@defymethod.com.au  Sessions are not transferrable to another individual and CANNOT under any circumstances be used by another person. If someone other than the person booked into the class arrives to use the session, they will be turned away from the class – or asked to create an account and purchase their own sessions. Membership CANNOT be extended unless you are injured, in which case we will request a medical certificate. Extensions due to medical reasons must be requested before the expiry date of the contract.


Trainers and classes are subject to change without notice. DEFY Pilates Pty Ltd T/A DEFY Method reserves the right to cancel classes if necessary.
If you do not cancel or reschedule your class outside of the 6 hour time frame or are a no show/absent from your class you will lose your session and / or will attract a non-attendance / late cancellation fee of $15.00 AUS.


You can only attend DEFY Pilates Pty Ltd T/A DEFY Method group classes up until you are 15 weeks pregnant. After 15 weeks we recommend you attend external Private 1:1 sessions or a Clinical Pilates Pre/Post-natal class with mhealth in Mentone (subject to availability). Please refer to Pre/Post-natal information under the FAQ section and provide a completed Authority to Exercise form.

 

 

  1. TERMS AND CONDITIONS Class pack memberships

 

DEFY Pilates Pty Ltd T/A DEFY Method’s “class pack membership” is available to all current and new clients. The “class pack membership” is non-refundable nor transferable and will activate from the date of the first class booking. The number of classes per pack varies between different memberships. That number is detailed in the purchase documentation. Classes may be booked at any time and will be deducted from the total of the class pack until there are no remaining class credits. Classes that are booked and not attended or not cancelled in line with cancellation policy below will be deducted from the class pack total available.

A minimum of two people is required for a DEFY class to proceed. You will be contacted via text, phone or email should a class be cancelled. Please be aware classes are on a first come first served basis. To avoid disappointment, classes can be booked up to 4 weeks in advance.

Cancellations or rescheduling classes must be done more than 6 hours prior to the class commencing (morning or evenings). We understand sometimes unforeseeable circumstances can arise, but we have to be strict, fair and consistent with all clients across all studios therefore NO exceptions will be made. Late cancellations will incur a lost session.


Bookings are made online via the website defymethod.com.au or DEFY method mobile app. If you need to speak to someone please email limitless@defymethod.com.au and you will receive a response within 24hours.
Payment must be made upon booking, NO exceptions. To book into a class you must either have pre-purchased sessions in your account or pay at the time of booking.


Out of consideration for the Trainer and other clients please be on time for the commencement of DEFY classes. Also, for your own safety, the warm-up is an important component of each class. Please be aware that if you are more than 5 minutes late for a class, you may not be accepted into the class.


Owners and/or Trainers reserve the right to restrict clients to a particular class type for safety reasons; and Owners and/or Trainers reserve the right to turn clients away if they do not have the correct medical clearance.


If a class you particularly want is fully booked please sign up for the waiting list. Due to our 6hr cancellation policy there is movement in the classes. Should a place become available then you will receive either an email or text from us offering you a place in the class. You are under no obligation to take a waitlisted offer, however we do ask that you respond by notifying us if you can attend or not. If you cannot make it, your place will be offered to the next client. Failure to respond to the waitlist offer will result in a lost session.


Class Session Packs and Private Sessions are valid indefinitely from the date of purchase. Class session packs autorenew when the last class is used. To cancel the autorenew you must contact DEFY by email at limitless@defymethod.com.au before the booking of the last class in the pack. Sessions are non-refundable and are not transferable between studios or individuals and CANNOT be extended unless you are injured, in which case we will request a medical certificate. Extensions due to medical reasons must be requested before the expiry date. Session packs cannot be shared with more than one person as all session packs are for individual use only.


Monthly passes are valid for 1 month (30 days) from the date of your first class booking. Monthly passes are non-refundable and are not transferable between studios or individuals and CANNOT be extended unless you are injured, in which case we will request a medical certificate. Extensions due to medical reasons must be requested by email at limitless@defymethod.com.au before the expiry date.


Set number of classes per week memberships, unlimited memberships, and / or time based introductory offers are valid for the indicated term of the contract. Set number of classes per week memberships & unlimited memberships autorenew at the end of the contract. To stop an autorenew occurring DEFY and requires a minimum of 2 weeks’ notice before the end of the contract for cancellation. DEFY can be contacted by email at limitless@defymethod.com.au  Sessions are not transferrable to another individual and CANNOT under any circumstances be used by another person. If someone other than the person booked into the class arrives to use the session, they will be turned away from the class – or asked to create an account and purchase their own sessions. Membership CANNOT be extended unless you are injured, in which case we will request a medical certificate. Extensions due to medical reasons must be requested before the expiry date of the contract.


Trainers and classes are subject to change without notice. DEFY Pilates Pty Ltd T/A DEFY Method reserves the right to cancel classes if necessary.
If you do not cancel or reschedule your class outside of the 6 hour time frame or are a no show/absent from your class you will lose your session and / or will attract a non-attendance / late cancellation fee of $15.00 AUS.


You can only attend DEFY Pilates Pty Ltd T/A DEFY Method group classes up until you are 15 weeks pregnant. After 15 weeks we recommend you attend external Private 1:1 sessions or a Clinical Pilates Pre/Post-natal class with mhealth in Mentone (subject to availability). Please refer to Pre/Post-natal information under the FAQ section and provide a completed Authority to Exercise form.

 

  1. TERMS AND CONDITIONS Unlimited memberships

DEFY Pilates Pty Ltd T/A DEFY Method’s “unlimited membership” is available to all current and new clients. The “unlimited membership” is non-refundable nor transferable and will activate from the date of the first class booking. The amount of time for each unlimited membership type varies between different memberships. The duration of time is detailed in the purchase documentation.

Unlimited memberships allow DEFY clients to book any day of the week that DEFY classes are scheduled. Classes that are booked and not attended or not cancelled in line with cancellation policy below will be attract a non-attendance / late cancellation fee of $15.00 AUS.

A minimum of two people is required for a DEFY class to proceed. You will be contacted via text, phone or email should a class be cancelled. Please be aware classes are on a first come first served basis. To avoid disappointment, classes can be booked up to 4 weeks in advance.

Cancellations or rescheduling classes must be done more than 6 hours prior to the class commencing (morning or evenings). We understand sometimes unforeseeable circumstances can arise, but we have to be strict, fair and consistent with all clients across all studios therefore NO exceptions will be made. Late cancellations will incur a lost session and a non-attendance / late cancellation fee of $15.00 AUS.


Bookings are made online via the website defymethod.com.au or DEFY method mobile app. If you need to speak to someone please email limitless@defymethod.com.au and you will receive a response within 24hours.
Payment must be made upon booking, NO exceptions. To book into a class you must either have pre-purchased sessions in your account or pay at the time of booking.


Out of consideration for the Trainer and other clients please be on time for the commencement of DEFY classes. Also, for your own safety, the warm-up is an important component of each class. Please be aware that if you are more than 5 minutes late for a class, you may not be accepted into the class.


Owners and/or Trainers reserve the right to restrict clients to a particular class type for safety reasons; and Owners and/or Trainers reserve the right to turn clients away if they do not have the correct medical clearance.


If a class you particularly want is fully booked please sign up for the waiting list. Due to our 6hr cancellation policy there is movement in the classes. Should a place become available then you will receive either an email or text from us offering you a place in the class. You are under no obligation to take a waitlisted offer, however we do ask that you respond by notifying us if you can attend or not. If you cannot make it, your place will be offered to the next client. Failure to respond to the waitlist offer will result in a lost session.


Class Session Packs and Private Sessions are valid indefinitely from the date of purchase. Class session packs autorenew when the last class is used. To cancel the autorenew you must contact DEFY by email at limitless@defymethod.com.au before the booking of the last class in the pack. Sessions are non-refundable and are not transferable between studios or individuals and CANNOT be extended unless you are injured, in which case we will request a medical certificate. Extensions due to medical reasons must be requested before the expiry date. Session packs cannot be shared with more than one person as all session packs are for individual use only.


Monthly passes are valid for 1 month (30 days) from the date of your first class booking. Monthly passes are non-refundable and are not transferable between studios or individuals and CANNOT be extended unless you are injured, in which case we will request a medical certificate. Extensions due to medical reasons must be requested by email at limitless@defymethod.com.au before the expiry date.


Set number of classes per week memberships, unlimited memberships, and / or time based introductory offers are valid for the indicated term of the contract. Set number of classes per week memberships & unlimited memberships autorenew at the end of the contract. To stop an autorenew occurring DEFY and requires a minimum of 2 weeks’ notice before the end of the contract for cancellation. DEFY can be contacted by email at limitless@defymethod.com.au  Sessions are not transferrable to another individual and CANNOT under any circumstances be used by another person. If someone other than the person booked into the class arrives to use the session, they will be turned away from the class – or asked to create an account and purchase their own sessions. Membership CANNOT be extended unless you are injured, in which case we will request a medical certificate. Extensions due to medical reasons must be requested before the expiry date of the contract.


Trainers and classes are subject to change without notice. DEFY Pilates Pty Ltd T/A DEFY Method reserves the right to cancel classes if necessary.
If you do not cancel or reschedule your class outside of the 6 hour time frame or are a no show/absent from your class you will lose your session and / or will attract a non-attendance / late cancellation fee of $15.00 AUS.


You can only attend DEFY Pilates Pty Ltd T/A DEFY Method group classes up until you are 15 weeks pregnant. After 15 weeks we recommend you attend external Private 1:1 sessions or a Clinical Pilates Pre/Post-natal class with mhealth in Mentone (subject to availability). Please refer to Pre/Post-natal information under the FAQ section and provide a completed Authority to Exercise form.

 

  1. TERMS AND CONDITIONS Introductory offers

 

“4 Weeks Unlimited Intro (new clients only)”

DEFY Pilates Pty Ltd T/A DEFY Method’s “4 Weeks Unlimited Intro (new clients only)” is available to all current and new clients. The “4 Weeks Unlimited Intro (new clients only)” offer is non-refundable nor transferable and will activate from the date of the first class booking. The amount of time for each unlimited membership type varies between different memberships. The duration of time is detailed in the purchase documentation.

Unlimited memberships allow DEFY clients to book any day of the week that DEFY classes are scheduled. Classes that are booked and not attended or not cancelled in line with cancellation policy below will be attract a non-attendance / late cancellation fee of $15.00 AUS.

A minimum of two people is required for a DEFY class to proceed. You will be contacted via text, phone or email should a class be cancelled. Please be aware classes are on a first come first served basis. To avoid disappointment, classes can be booked up to 4 weeks in advance.

Cancellations or rescheduling classes must be done more than 6 hours prior to the class commencing (morning or evenings). We understand sometimes unforeseeable circumstances can arise, but we have to be strict, fair and consistent with all clients across all studios therefore NO exceptions will be made. Late cancellations will incur a lost session and a non-attendance / late cancellation fee of $15.00 AUS.


Bookings are made online via the website defymethod.com.au or DEFY method mobile app.  If you need to speak to someone please email limitless@defymethod.com.au and you will receive a response within 24hours.
Payment must be made upon booking, NO exceptions. To book into a class you must either have pre-purchased sessions in your account or pay at the time of booking.


Out of consideration for the Trainer and other clients please be on time for the commencement of DEFY classes. Also, for your own safety, the warm-up is an important component of each class. Please be aware that if you are more than 5 minutes late for a class, you may not be accepted into the class.


Owners and/or Trainers reserve the right to restrict clients to a particular class type for safety reasons; and Owners and/or Trainers reserve the right to turn clients away if they do not have the correct medical clearance.


If a class you particularly want is fully booked please sign up for the waiting list. Due to our 6hr cancellation policy there is movement in the classes. Should a place become available then you will receive either an email or text from us offering you a place in the class. You are under no obligation to take a waitlisted offer, however we do ask that you respond by notifying us if you can attend or not. If you cannot make it, your place will be offered to the next client. Failure to respond to the waitlist offer will result in a lost session.


Class Session Packs and Private Sessions are valid indefinitely from the date of purchase. Class session packs autorenew when the last class is used. To cancel the autorenew you must contact DEFY by email at limitless@defymethod.com.au before the booking of the last class in the pack. Sessions are non-refundable and are not transferable between studios or individuals and CANNOT be extended unless you are injured, in which case we will request a medical certificate. Extensions due to medical reasons must be requested before the expiry date. Session packs cannot be shared with more than one person as all session packs are for individual use only.


Monthly passes are valid for 1 month (30 days) from the date of your first class booking. Monthly passes are non-refundable and are not transferable between studios or individuals and CANNOT be extended unless you are injured, in which case we will request a medical certificate. Extensions due to medical reasons must be requested by email at limitless@defymethod.com.au before the expiry date.


Set number of classes per week memberships, unlimited memberships, and / or time based introductory offers are valid for the indicated term of the contract. Set number of classes per week memberships & unlimited memberships autorenew at the end of the contract. To stop an autorenew occurring DEFY requires a minimum of 2 weeks’ notice before the end of the contract for cancellation. DEFY can be contacted by email at limitless@defymethod.com.au  Sessions are not transferrable to another individual and CANNOT under any circumstances be used by another person. If someone other than the person booked into the class arrives to use the session, they will be turned away from the class – or asked to create an account and purchase their own sessions. Membership CANNOT be extended unless you are injured, in which case we will request a medical certificate. Extensions due to medical reasons must be requested before the expiry date of the contract.


Trainers and classes are subject to change without notice. DEFY Pilates Pty Ltd T/A DEFY Method reserves the right to cancel classes if necessary.
If you do not cancel or reschedule your class outside of the 6 hour time frame or are a no show/absent from your class you will lose your session and / or will attract a non-attendance / late cancellation fee of $15.00 AUS.


You can only attend DEFY Pilates Pty Ltd T/A DEFY Method group classes up until you are 15 weeks pregnant. After 15 weeks we recommend you attend external Private 1:1 sessions or a Clinical Pilates Pre/Post-natal class with mhealth in Mentone (subject to availability). Please refer to Pre/Post-natal information under the FAQ section and provide a completed Authority to Exercise form.

21-day intro transformation (new clients only)

DEFY Pilates Pty Ltd T/A DEFY Method’s “21-day intro transformation (new clients only)” is available to all current and new clients. The “21-day intro transformation (new clients only)”  offer is non-refundable nor transferable and will activate from the date of the first class booking. The amount of time for each unlimited membership type varies between different memberships. The duration of time is detailed in the purchase documentation.

Unlimited memberships allow DEFY clients to book any day of the week that DEFY classes are scheduled. Classes that are booked and not attended or not cancelled in line with cancellation policy below will be attract a non-attendance / late cancellation fee of $15.00 AUS.

A minimum of two people is required for a DEFY class to proceed. You will be contacted via text, phone or email should a class be cancelled. Please be aware classes are on a first come first served basis. To avoid disappointment, classes can be booked up to 4 weeks in advance.

Cancellations or rescheduling classes must be done more than 6 hours prior to the class commencing (morning or evenings). We understand sometimes unforeseeable circumstances can arise, but we have to be strict, fair and consistent with all clients across all studios therefore NO exceptions will be made. Late cancellations will incur a lost session and a non-attendance / late cancellation fee of $15.00 AUS.


Bookings are made online via the website defymethod.com.au or DEFY method mobile app.  If you need to speak to someone please email limitless@defymethod.com.au and you will receive a response within 24hours.
Payment must be made upon booking, NO exceptions. To book into a class you must either have pre-purchased sessions in your account or pay at the time of booking.


Out of consideration for the Trainer and other clients please be on time for the commencement of DEFY classes. Also, for your own safety, the warm-up is an important component of each class. Please be aware that if you are more than 5 minutes late for a class, you may not be accepted into the class.


Owners and/or Trainers reserve the right to restrict clients to a particular class type for safety reasons; and Owners and/or Trainers reserve the right to turn clients away if they do not have the correct medical clearance.


If a class you particularly want is fully booked please sign up for the waiting list. Due to our 6hr cancellation policy there is movement in the classes. Should a place become available then you will receive either an email or text from us offering you a place in the class. You are under no obligation to take a waitlisted offer, however we do ask that you respond by notifying us if you can attend or not. If you cannot make it, your place will be offered to the next client. Failure to respond to the waitlist offer will result in a lost session.


Class Session Packs and Private Sessions are valid indefinitely from the date of purchase. Class session packs autorenew when the last class is used. To cancel the autorenew you must contact DEFY by email at limitless@defymethod.com.aubefore the booking of the last class in the pack. Sessions are non-refundable and are not transferable between studios or individuals and CANNOT be extended unless you are injured, in which case we will request a medical certificate. Extensions due to medical reasons must be requested before the expiry date. Session packs cannot be shared with more than one person as all session packs are for individual use only.


Monthly passes are valid for 1 month (30 days) from the date of your first class booking. Monthly passes are non-refundable and are not transferable between studios or individuals and CANNOT be extended unless you are injured, in which case we will request a medical certificate. Extensions due to medical reasons must be requested by email at limitless@defymethod.com.aubefore the expiry date.


Set number of classes per week memberships, unlimited memberships, and / or time based introductory offers are valid for the indicated term of the contract. Set number of classes per week memberships & unlimited memberships autorenew at the end of the contract. To stop an autorenew occurring DEFY requires a minimum of 2 weeks’ notice before the end of the contract for cancellation. DEFY can be contacted by email at limitless@defymethod.com.au  Sessions are not transferrable to another individual and CANNOT under any circumstances be used by another person. If someone other than the person booked into the class arrives to use the session, they will be turned away from the class – or asked to create an account and purchase their own sessions. Membership CANNOT be extended unless you are injured, in which case we will request a medical certificate. Extensions due to medical reasons must be requested before the expiry date of the contract.


Trainers and classes are subject to change without notice. DEFY Pilates Pty Ltd T/A DEFY Method reserves the right to cancel classes if necessary.
If you do not cancel or reschedule your class outside of the 6 hour time frame or are a no show/absent from your class you will lose your session and / or will attract a non-attendance / late cancellation fee of $15.00 AUS.


You can only attend DEFY Pilates Pty Ltd T/A DEFY Method group classes up until you are 15 weeks pregnant. After 15 weeks we recommend you attend external Private 1:1 sessions or a Clinical Pilates Pre/Post-natal class with mhealth in Mentone (subject to availability). Please refer to Pre/Post-natal information under the FAQ section and provide a completed Authority to Exercise form.

 

2-week limitless intro (new clients only)

DEFY Pilates Pty Ltd T/A DEFY Method’s “2-week limitless intro (new clients only)” is available to all current and new clients. The “2 week limitless intro (new clients only)”  offer is non-refundable nor transferable and will activate from the date of the first class booking. The amount of time for each unlimited membership type varies between different memberships. The duration of time is detailed in the purchase documentation.

Unlimited memberships allow DEFY clients to book any day of the week that DEFY classes are scheduled. Classes that are booked and not attended or not cancelled in line with cancellation policy below will be attract a non-attendance / late cancellation fee of $15.00 AUS.

A minimum of two people is required for a DEFY class to proceed. You will be contacted via text, phone or email should a class be cancelled. Please be aware classes are on a first come first served basis. To avoid disappointment, classes can be booked up to 4 weeks in advance.

Cancellations or rescheduling classes must be done more than 6 hours prior to the class commencing (morning or evenings). We understand sometimes unforeseeable circumstances can arise, but we have to be strict, fair and consistent with all clients across all studios therefore NO exceptions will be made. Late cancellations will incur a lost session and a non-attendance / late cancellation fee of $15.00 AUS.


Bookings are made online via the website defymethod.com.au or DEFY method mobile app.  If you need to speak to someone please email limitless@defymethod.com.au and you will receive a response within 24hours.
Payment must be made upon booking, NO exceptions. To book into a class you must either have pre-purchased sessions in your account or pay at the time of booking.


Out of consideration for the Trainer and other clients please be on time for the commencement of DEFY classes. Also, for your own safety, the warm-up is an important component of each class. Please be aware that if you are more than 5 minutes late for a class, you may not be accepted into the class.


Owners and/or Trainers reserve the right to restrict clients to a particular class type for safety reasons; and Owners and/or Trainers reserve the right to turn clients away if they do not have the correct medical clearance.


If a class you particularly want is fully booked please sign up for the waiting list. Due to our 6hr cancellation policy there is movement in the classes. Should a place become available then you will receive either an email or text from us offering you a place in the class. You are under no obligation to take a waitlisted offer, however we do ask that you respond by notifying us if you can attend or not. If you cannot make it, your place will be offered to the next client. Failure to respond to the waitlist offer will result in a lost session.


Class Session Packs and Private Sessions are valid indefinitely from the date of purchase. Class session packs autorenew when the last class is used. To cancel the autorenew you must contact DEFY by email at limitless@defymethod.com.aubefore the booking of the last class in the pack. Sessions are non-refundable and are not transferable between studios or individuals and CANNOT be extended unless you are injured, in which case we will request a medical certificate. Extensions due to medical reasons must be requested before the expiry date. Session packs cannot be shared with more than one person as all session packs are for individual use only.


Monthly passes are valid for 1 month (30 days) from the date of your first class booking. Monthly passes are non-refundable and are not transferable between studios or individuals and CANNOT be extended unless you are injured, in which case we will request a medical certificate. Extensions due to medical reasons must be requested by email at limitless@defymethod.com.aubefore the expiry date.


Set number of classes per week memberships, unlimited memberships, and / or time based introductory offers are valid for the indicated term of the contract. Set number of classes per week memberships & unlimited memberships autorenew at the end of the contract. To stop an autorenew occurring DEFY requires a minimum of 2 weeks’ notice before the end of the contract for cancellation. DEFY can be contacted by email at limitless@defymethod.com.au  Sessions are not transferrable to another individual and CANNOT under any circumstances be used by another person. If someone other than the person booked into the class arrives to use the session, they will be turned away from the class – or asked to create an account and purchase their own sessions. Membership CANNOT be extended unless you are injured, in which case we will request a medical certificate. Extensions due to medical reasons must be requested before the expiry date of the contract.


Trainers and classes are subject to change without notice. DEFY Pilates Pty Ltd T/A DEFY Method reserves the right to cancel classes if necessary.
If you do not cancel or reschedule your class outside of the 6 hour time frame or are a no show/absent from your class you will lose your session and / or will attract a non-attendance / late cancellation fee of $15.00 AUS.


You can only attend DEFY Pilates Pty Ltd T/A DEFY Method group classes up until you are 15 weeks pregnant. After 15 weeks we recommend you attend external Private 1:1 sessions or a Clinical Pilates Pre/Post-natal class with mhealth in Mentone (subject to availability). Please refer to Pre/Post-natal information under the FAQ section and provide a completed Authority to Exercise form.

 

  1. TERMS AND CONDITIONS  Founding memberships

 

DEFY Pilates Pty Ltd T/A DEFY Method’s “DEFY founding membership)” is only available to clients who purchased them when DEFY opened in 2017. The “DEFY founding membership)” offer is non-refundable nor transferable and activated from the date of the first-class booking. The foundation membership is ongoing so long as the client remains financial. If a foundation membership is cancelled it cannot be re-purchased. DEFY Method has numerous other memberships that may be bought if a foundation membership is cancelled.

A minimum of two people is required for a DEFY class to proceed. You will be contacted via text, phone or email should a class be cancelled. Please be aware classes are on a first come first served basis. To avoid disappointment, classes can be booked up to 4 weeks in advance.

Cancellations or rescheduling classes must be done more than 6 hours prior to the class commencing (morning or evenings). We understand sometimes unforeseeable circumstances can arise, but we have to be strict, fair and consistent with all clients across all studios therefore NO exceptions will be made. Late cancellations will incur a lost session and a non-attendance / late cancellation fee of $15.00 AUS.


Bookings are made online via the website defymethod.com.au or DEFY method mobile app.  If you need to speak to someone please email limitless@defymethod.com.au and you will receive a response within 24hours.
Payment must be made upon booking, NO exceptions. To book into a class you must either have pre-purchased sessions in your account or pay at the time of booking.


Out of consideration for the Trainer and other clients please be on time for the commencement of DEFY classes. Also, for your own safety, the warm-up is an important component of each class. Please be aware that if you are more than 5 minutes late for a class, you may not be accepted into the class.


Owners and/or Trainers reserve the right to restrict clients to a particular class type for safety reasons; and Owners and/or Trainers reserve the right to turn clients away if they do not have the correct medical clearance.


If a class you particularly want is fully booked please sign up for the waiting list. Due to our 6hr cancellation policy there is movement in the classes. Should a place become available then you will receive either an email or text from us offering you a place in the class. You are under no obligation to take a waitlisted offer, however we do ask that you respond by notifying us if you can attend or not. If you cannot make it, your place will be offered to the next client. Failure to respond to the waitlist offer will result in a lost session.


Class Session Packs and Private Sessions are valid indefinitely from the date of purchase. Class session packs autorenew when the last class is used. To cancel the autorenew you must contact DEFY by email at limitless@defymethod.com.aubefore the booking of the last class in the pack. Sessions are non-refundable and are not transferable between studios or individuals and CANNOT be extended unless you are injured, in which case we will request a medical certificate. Extensions due to medical reasons must be requested before the expiry date. Session packs cannot be shared with more than one person as all session packs are for individual use only.

Unlimited memberships allow DEFY clients to book any day of the week that DEFY classes are scheduled. Classes that are booked and not attended or not cancelled in line with cancellation policy below will be attract a non-attendance / late cancellation fee of $15.00 AUS.


Monthly passes are valid for 1 month (30 days) from the date of your first class booking. Monthly passes are non-refundable and are not transferable between studios or individuals and CANNOT be extended unless you are injured, in which case we will request a medical certificate. Extensions due to medical reasons must be requested by email at limitless@defymethod.com.aubefore the expiry date.


Set number of classes per week memberships, unlimited memberships, and / or time based introductory offers are valid for the indicated term of the contract. Set number of classes per week memberships & unlimited memberships autorenew at the end of the contract. To stop an autorenew occurring DEFY requires a minimum of 2 weeks’ notice before the end of the contract for cancellation. DEFY can be contacted by email at limitless@defymethod.com.au  Sessions are not transferrable to another individual and CANNOT under any circumstances be used by another person. If someone other than the person booked into the class arrives to use the session, they will be turned away from the class – or asked to create an account and purchase their own sessions. Membership CANNOT be extended unless you are injured, in which case we will request a medical certificate. Extensions due to medical reasons must be requested before the expiry date of the contract.


Trainers and classes are subject to change without notice. DEFY Pilates Pty Ltd T/A DEFY Method reserves the right to cancel classes if necessary.
If you do not cancel or reschedule your class outside of the 6 hour time frame or are a no show/absent from your class you will lose your session and / or will attract a non-attendance / late cancellation fee of $15.00 AUS.


You can only attend DEFY Pilates Pty Ltd T/A DEFY Method group classes up until you are 15 weeks pregnant. After 15 weeks we recommend you attend external Private 1:1 sessions or a Clinical Pilates Pre/Post-natal class with mhealth in Mentone (subject to availability). Please refer to Pre/Post-natal information under the FAQ section and provide a completed Authority to Exercise form.